Site Information

  • Home
  • Site Information

How we use Cookies

This site is strongly committed to protecting the privacy of its users, continually auditing back-end technologies to ensure compliance to EC Directives.

To make life simpler, small data files are sometimes placed on your computer. These are generically known as cookies (although may involve other file types such as HTML5 Cache). Almost every website you visit will be doing this to a certain level.

Cookies improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs
  • store information that allows quicker retrieval of content, improving the speed of use

The cookies that are used here do not identify you personally, they are present to make the site work better for you. You can manage/prevent these small files yourself if you wish. Details of how to do that are found here:

How this site uses cookies and related technologies

Cookies are used in several places – they are listed below with more details about why they are used and how long they will last.

Measuring website usage (Google Analytics)

Google Analytics is used to collect information about how people use this site. It’s done to make sure it’s meeting users’ needs and to understand how things could be done better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. Personal information is not collected (e.g. your name or address) so this information cannot be used to identify who you are.

The following cookies are set by Google Analytics:

  • _ga – randomly generated number – Expires in 2 years
  • _gat – randomly generated number – Expires in 2 years
  • _gid – randomly generated number – Expires in 24 hours

Managing user logins

To enhance your experience, if you are a registered user of the site and log in, we store several cookies to ensure you continue to be logged in. These can be identified as beginning with:

  • wordpress_
  • icwp

The contents of these consist of your user name followed by a randomly generated string of characters (the ID of your session).

Enhancing experience

Other cookies we store relate to enhancing your experience. For example, if we want to show you a piece of information once, such as a Modal Popup, we record that you have seen it in a Cookie to make sure you don’t keep seeing it again.

To learn more about cookies and how to manage them, visit

About osTicket Themes

Please be aware that ‘osTicket Themes’ is not associated with osTicket. osTicket is an awesome piece of software that is available to download, for free, from ‘osTicket Themes’ modifies the core osTicket build to provide an alternative style for your support ticket system.

Any download via this site includes a modified version of osTicket.

osTT Client


  • osTicket 'Client' side theme
  • Bootstrapped and Responsive
  • Extended support available
  • Includes all osTicket features

osTT Max


  • osTicket Client and Admin side
  • Mobile friendly for customers and agents
  • Simple and smart design
  • Includes all osTicket features

Custom Design

from £75

  • Customised version of 'osTT Client'
  • Bespoke design to match your website
  • Professionally designed
  • Includes all osTicket features
Currently supporting osTicket v1.10.4